4. Conclusion / cancellation of contract
4.1 The contract is concluded when the customer's order is accepted by robbe Modellsport GmbH & Co.KG. The acceptance by robbe Modellsport GmbH & Co.KG takes effect when the customer receives the goods, or when the goods are despatched by robbe Modellsport GmbH & Co.KG, or when the contractual service is fulfilled by robbe Modellsport GmbH & Co.KG .
If the customer places an order via the Internet, robbe Modellsport GmbH & Co.KG will confirm the order entry immediately by electronic means. Confirmation of order does not equate to acceptance of that order.
4.2 Due to the customer's statutory right of withdrawal, a provisional contract state initially exists between robbe Modellsport GmbH & Co.KG and the customer when the order is made and subsequently accepted. The customer is entitled to rescind his order in writing (e.g. letter, fax, e-mail) within fourteen days, or by returning the ordered goods. This period commences with the receipt of the notification of cancellation in writing, but not before the customer has received the goods. The cancellation period can be safeguarded by despatching the goods or the cancellation promptly. The returned goods or cancellation of service must be sent to:
robbe Modellsport GmbH & Co.KG Returns
Metzloser Strasse 38
D-36355 Grebenhain
Fax: +49 (0) 6644-87-7412
eMail: retouren@robbe.de
4.3 Consequences of cancellation
If an order is cancelled, the received goods and services must be returned by both parties. If the customer is unable to return the received goods or service in full or in part, or in its original condition, the customer may be required to pay compensation. This condition does not apply if the original condition of the goods has only been impaired by the customer's checking - as would typically occur by the customer in a retail shop. In general terms the customer can avoid the requirement to pay compensation by handling the goods as if they do not belong to him, and by avoiding any action which would reduce the value of the goods.
Goods which can be returned by carrier service are to be returned at our risk. If it is not possible to return the goods due to their weight or bulk, it is sufficient for the customer to make a written request to robbe Modellsport GmbH & Co.KG to collect the goods within the fourteen-day period after receipt of the goods. When a goods shipment is to be returned, the customer must bear the cost of return carriage, assuming that the goods supplied are as ordered. If this is not the case, the customer does not have to pay the cost of return carriage.
Any obligation to reimburse costs must be fulfilled within thirty days. For the customer, the period commences with the despatch of the cancellation declaration or the goods; for us, it commences with the receipt of the same.
There is no right of cancellation
if the goods supplied were produced to the customer's specification, were unambiguously tailored to suit personal requirements, are by their nature unsuitable for returning, might deteriorate quickly, or whose 'Best Before' date has expired;
in the case of software, if the data storage medium supplied has been opened.
Please note the following re. the return of apparatus with data storage media (e.g. radio control systems, USB memory sticks, etc.):
you are responsible for backing-up the data. Please make suitable back-up copies and / or erase all stored personal data. This is particularly important if the personal data of third parties is stored. If it is impossible to erase such data due to a fault in the equipment, we request that you expressly indicate to us the presence of personal data. Please write this information clearly on the returns form.
End of cancellation instruction.
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